Frequently Asked Questions
Everything you need to know about your EQUALSTWO beauty experience.
Are EQUALSTWO products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we offer a wide range of vegan-friendly formulas.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for skincare products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or exchange, provided at least 50% of the product remains.
How can I track my shipment?
Once your order is processed, you will receive an email with a unique tracking number and a link to follow your package's journey to your doorstep.
Are your ingredients safe for sensitive skin?
All EQUALSTWO products are dermatologically tested. However, we recommend checking the full ingredient list on the product page and performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.